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Log MSC 90-day claim follow-up

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aeroreyna
2026-07-28 20:15:04 -04:00
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@@ -55,6 +55,13 @@ Tags: #cruise #msc #orlando #family
Original message from Brittany (Post Cruise Support): Original message from Brittany (Post Cruise Support):
"To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process." "To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process."
### 90-Day Follow-up (2026-07-28)
- **Milestone:** The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today.
- **Gmail case references:** Service request **2-27926967143**; injury claim **2-27942197582**.
- **Draft prepared:** Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved.
- **Recipient:** `postcruisesupport@msccruisesusa.com`.
- **Status:** Follow-up ready to send; awaiting MSC's written response.
### Key Contacts for Medical Case ### Key Contacts for Medical Case
- **Mark Moya** (Front Desk Manager) - **Mark Moya** (Front Desk Manager)
- 📞 6014 or dial 99 Reception – Guest Service - 📞 6014 or dial 99 Reception – Guest Service