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Log MSC 90-day claim follow-up

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2026-07-28 20:15:04 -04:00
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@@ -55,6 +55,13 @@ Tags: #cruise #msc #orlando #family
Original message from Brittany (Post Cruise Support):
"To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process."
### 90-Day Follow-up (2026-07-28)
- **Milestone:** The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today.
- **Gmail case references:** Service request **2-27926967143**; injury claim **2-27942197582**.
- **Draft prepared:** Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved.
- **Recipient:** `postcruisesupport@msccruisesusa.com`.
- **Status:** Follow-up ready to send; awaiting MSC's written response.
### Key Contacts for Medical Case
- **Mark Moya** (Front Desk Manager)
- 📞 6014 or dial 99 Reception – Guest Service