diff --git a/projects/msc_cruise_2026.md b/projects/msc_cruise_2026.md index 662bb2a..051c9cf 100644 --- a/projects/msc_cruise_2026.md +++ b/projects/msc_cruise_2026.md @@ -55,6 +55,13 @@ Tags: #cruise #msc #orlando #family Original message from Brittany (Post Cruise Support): "To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process." +### 90-Day Follow-up (2026-07-28) +- **Milestone:** The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today. +- **Gmail case references:** Service request **2-27926967143**; injury claim **2-27942197582**. +- **Draft prepared:** Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved. +- **Recipient:** `postcruisesupport@msccruisesusa.com`. +- **Status:** Follow-up ready to send; awaiting MSC's written response. + ### Key Contacts for Medical Case - **Mark Moya** (Front Desk Manager) - 📞 6014 or dial 99 Reception – Guest Service