Adolfo Reyna
124 lines
8.4 KiB
Markdown
124 lines
8.4 KiB
Markdown
---
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Date: 2026-03-22
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Author: Antigravity
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Tags: #cruise #msc #orlando #family
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---
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# MSC Seashore Cruise 2026
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## 🚢 Cruise Details
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- **Ship**: MSC Seashore
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- **Visa Information**: [[resources/msc_visa.txt]]
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- **Booking Number**: 70380587 (Parents & Elias)
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- **Booking Number**: 70380561 (Adolfo, Alicia, & Grace?)
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- **Departure Date**: Sunday, April 19, 2026
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## 🗓️ Itinerary
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| Day | Date | Port | Arrive | Depart |
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|-----|------|------|--------|--------|
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| SUN | 04/19/26 | Cape Canaveral, United States | --:-- | 17:00 |
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| MON | 04/20/26 | Nassau, Bahamas | 10:00 | 18:00 |
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| TUE | 04/21/26 | AT SEA | --:-- | --:-- |
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| WED | 04/22/26 | Cozumel, Mexico | 08:00 | 19:00 |
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| THU | 04/23/26 | Costa Maya, Mexico | 07:00 | 18:00 |
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| FRI | 04/24/26 | AT SEA | --:-- | --:-- |
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| SAT | 04/25/26 | Ocean Cay, MSC Marine Reserve, Bahamas | 07:00 | 18:00 |
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| SUN | 04/26/26 | Cape Canaveral, United States | 07:00 | --:-- |
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## ✈️ Suzanne Gillespie's Flight (Mother-in-law)
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- **Confirmation #**: C8J4K4
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- **Arrival (Orlando)**:
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- **Flight 1 (#3714)**: Wednesday, 04/15/2026, Departs OAK 09:20 PM, Arrives LAS 10:55 PM.
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- **Flight 2 (#1912)**: Wednesday, 04/15/2026, Departs LAS 11:45 PM, Arrives MCO 07:10 AM (Thursday, 04/16).
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- **Departure (Return)**:
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- **Flight 1 (#1871)**: Wednesday, 04/29/2026, Departs MCO 02:40 PM, Arrives AUS 04:35 PM.
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- **Flight 2 (#3578)**: Wednesday, 04/29/2026, Departs AUS 06:00 PM, Arrives OAK 07:50 PM.
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## 📋 To-Do List
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- [x] Register with MSC Cruises and print documents (from `cruisealerts@cruises.com`). (Completed April 16)
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- [x] Confirm transportation from Orlando Airport (MCO) to accommodation for Suzanne on April 16th. (Completed)
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- [ ] Plan for Suzanne's stay in Orlando from April 16 to April 19.
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- [ ] Verify return transportation to MCO on April 29th.
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## ⚖️ Incident & Medical Log (April 2026)
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- **2026-04-22**: Incident involving a chair on board. A crew member had previously assured the family the chair was safe to use.
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- **2026-04-25**: Follow-up meeting with the ship's security officer. The crew member's prior assurance that the chair was safe was emphasized. MSC acknowledged the gravity of the situation.
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- **Status**: MSC is providing documentation and investigating coverage for outside medical expenses. Initial follow-up email sent by Adolfo on 2026-04-27.
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- **Action Item**: Monitor email for a response from `postcruisesupport@msccruisesusa.com`.
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### MSC Follow-up (2026-04-29)
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- **Response Received**: MSC acknowledged the incident report.
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- **Timeline**: They requested **90 days** for a comprehensive review and response.
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- **Next Follow-up**: Late July 2026.
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- **Status**: Under Official Review.
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Original message from Brittany (Post Cruise Support):
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"To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process."
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### 90-Day Follow-up (2026-07-28)
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- **Milestone:** The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today.
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- **Gmail case references:** Service request **2-27926967143**; injury claim **2-27942197582**.
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- **Draft prepared:** Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved.
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- **Recipient:** `postcruisesupport@msccruisesusa.com`.
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- **Status:** Follow-up ready to send; awaiting MSC's written response.
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### Response After 90-Day Follow-up (2026-07-29)
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- **Response received:** Brittany / MSC Post Cruise Support replied to the July 28 follow-up.
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- **Substance:** MSC said it had followed up internally with the appropriate team to request an update on the review status and would email again once more information was available.
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- **Assessment:** This was another holding response, not a completed investigation result, medical-expense coverage decision, reimbursement position, evidence-preservation confirmation, or substantive response.
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- **Related auto-acknowledgment:** A separate message on July 29 created service request **2-28521288231** and stated that a team member would respond within seven business days.
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- **Current status:** The case remains unresolved and under internal review after the promised 90-day period.
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### Manager Escalation Follow-up Sent (2026-08-08)
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- **Sent:** Reply to the July 29 MSC claim email.
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- **To:** MSC Post Cruise Support.
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- **CC:** Alicia Gillespie.
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- **Subject:** `Re: BM / Claim Injury / 70380587`.
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- **Content:** Requested escalation to a manager or claims/risk-management representative, a substantive investigation and reimbursement update, documentation requirements, a response date, and confirmation that evidence remains preserved. The paragraph about MSC asking about my father's current health was removed as requested.
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- **Verification:** Sent copy appears in Gmail Sent Mail at 2026-08-08 22:24:34 UTC.
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### Final MSC Claims Response (2026-09-14)
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- **Response received:** MSC Post Cruise Support stated that the internal department handling injury claims had concluded its review.
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- **Decision:** MSC said that no further compensation, credits, or refunds would be extended beyond the accommodations and offers provided during the sailing.
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- **What remains unanswered:** The email did not provide the requested investigation findings, a medical-expense analysis, an evidence-preservation confirmation, or direct contact with the claims/risk-management representative.
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- **Practical assessment:** The direct customer-service review path is exhausted unless MSC voluntarily reopens or supplements the matter. Preserve the email and full thread; do not include booking, claim, service-request, or medical identifiers in a public review.
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- **User objective:** No legal claim follow-up is desired. The goal is to ensure the incident is noticed, documented, and associated with an MSC claim file, while separately creating non-litigious consumer and safety records.
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- **Source:** Email from `Postcruisesupport@msccruisesusa.com`, subject `BM / Injury Claim / 70380587`, received 2026-09-14 19:18 UTC.
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### BBB Complaint Submitted (2026-09-16)
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- **Receipt confirmed:** BBB email from `noreply@bbb.org` states, “We've received your complaint.”
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- **Status:** BBB will send the official complaint case number separately; no case number appeared in the receipt email.
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- **Purpose selected:** No settlement requested — BBB information only.
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- **Business record:** MSC Cruises, Inc.; the submitted PDF identifies the 6451 N Federal Hwy, Fort Lauderdale location, which is one of MSC’s BBB-listed locations.
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- **BBB process:** If eligible, BBB may forward the complaint to MSC and normally requests a response within approximately 14 days. BBB states it is not an enforcement agency and that complaint text may appear on MSC’s BBB profile after closure.
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- **Privacy note:** BBB says submitted complaints cannot be edited or deleted, so no further personal or medical details should be sent unless specifically requested.
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### Coast Guard Safety Report Sent (2026-09-16)
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- **Recipient:** `msuportcanaveral@uscg.mil` (Marine Safety Unit Port Canaveral).
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- **Subject:** `Informational Safety Report – MSC Seashore Pool Chair Incident – April 22, 2026`.
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- **Content:** Informational report only; explicitly stated that no compensation, legal assistance, or claims determination is being requested.
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- **Verification:** Exact copy appears in Gmail Sent Mail at 2026-09-16 03:06:22 UTC.
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- **Status:** Sent successfully; awaiting any Coast Guard response or request for additional factual information.
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### Public Review Link
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- **Google Maps review link:** https://maps.app.goo.gl/wkG2MtyTVaA81t5KA
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- **Status:** Saved for the optional public review; no review was posted by Hermes.
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### Archive Status
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- **Archived:** 2026-09-16.
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- **Reason:** Cruise and incident follow-up completed; MSC claim file, BBB notice, Coast Guard safety report, and review link preserved.
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### Key Contacts for Medical Case
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- **Mark Moya** (Front Desk Manager)
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- 📞 6014 or dial 99 Reception – Guest Service
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- **Daiana** (Guest Service Agent)
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- 📞 Dial 99 or press Reception – Guest Service
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- **Sheila M. Dimaano** (Guest Relation Director)
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- 📞 6925 or dial 99 Reception – Guest Service
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- **MSC Customer Service – USA**
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- ✉️ postcruisesupport@msccruisesusa.com
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- 📞 877 665 4655
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---
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[[Archives]] | [[Index]]
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