Adolfo Reyna
8.4 KiB
8.4 KiB
Date, Author, Tags
| Date | Author | Tags |
|---|---|---|
| 2026-03-22 | Antigravity |
MSC Seashore Cruise 2026
🚢 Cruise Details
- Ship: MSC Seashore
- Visa Information: resources/msc_visa.txt
- Booking Number: 70380587 (Parents & Elias)
- Booking Number: 70380561 (Adolfo, Alicia, & Grace?)
- Departure Date: Sunday, April 19, 2026
🗓️ Itinerary
| Day | Date | Port | Arrive | Depart |
|---|---|---|---|---|
| SUN | 04/19/26 | Cape Canaveral, United States | --:-- | 17:00 |
| MON | 04/20/26 | Nassau, Bahamas | 10:00 | 18:00 |
| TUE | 04/21/26 | AT SEA | --:-- | --:-- |
| WED | 04/22/26 | Cozumel, Mexico | 08:00 | 19:00 |
| THU | 04/23/26 | Costa Maya, Mexico | 07:00 | 18:00 |
| FRI | 04/24/26 | AT SEA | --:-- | --:-- |
| SAT | 04/25/26 | Ocean Cay, MSC Marine Reserve, Bahamas | 07:00 | 18:00 |
| SUN | 04/26/26 | Cape Canaveral, United States | 07:00 | --:-- |
✈️ Suzanne Gillespie's Flight (Mother-in-law)
- Confirmation #: C8J4K4
- Arrival (Orlando):
- Flight 1 (#3714): Wednesday, 04/15/2026, Departs OAK 09:20 PM, Arrives LAS 10:55 PM.
- Flight 2 (#1912): Wednesday, 04/15/2026, Departs LAS 11:45 PM, Arrives MCO 07:10 AM (Thursday, 04/16).
- Departure (Return):
- Flight 1 (#1871): Wednesday, 04/29/2026, Departs MCO 02:40 PM, Arrives AUS 04:35 PM.
- Flight 2 (#3578): Wednesday, 04/29/2026, Departs AUS 06:00 PM, Arrives OAK 07:50 PM.
📋 To-Do List
- Register with MSC Cruises and print documents (from
cruisealerts@cruises.com). (Completed April 16) - Confirm transportation from Orlando Airport (MCO) to accommodation for Suzanne on April 16th. (Completed)
- Plan for Suzanne's stay in Orlando from April 16 to April 19.
- Verify return transportation to MCO on April 29th.
⚖️ Incident & Medical Log (April 2026)
- 2026-04-22: Incident involving a chair on board. A crew member had previously assured the family the chair was safe to use.
- 2026-04-25: Follow-up meeting with the ship's security officer. The crew member's prior assurance that the chair was safe was emphasized. MSC acknowledged the gravity of the situation.
- Status: MSC is providing documentation and investigating coverage for outside medical expenses. Initial follow-up email sent by Adolfo on 2026-04-27.
- Action Item: Monitor email for a response from
postcruisesupport@msccruisesusa.com.
MSC Follow-up (2026-04-29)
- Response Received: MSC acknowledged the incident report.
- Timeline: They requested 90 days for a comprehensive review and response.
- Next Follow-up: Late July 2026.
- Status: Under Official Review.
Original message from Brittany (Post Cruise Support): "To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process."
90-Day Follow-up (2026-07-28)
- Milestone: The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today.
- Gmail case references: Service request 2-27926967143; injury claim 2-27942197582.
- Draft prepared: Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved.
- Recipient:
postcruisesupport@msccruisesusa.com. - Status: Follow-up ready to send; awaiting MSC's written response.
Response After 90-Day Follow-up (2026-07-29)
- Response received: Brittany / MSC Post Cruise Support replied to the July 28 follow-up.
- Substance: MSC said it had followed up internally with the appropriate team to request an update on the review status and would email again once more information was available.
- Assessment: This was another holding response, not a completed investigation result, medical-expense coverage decision, reimbursement position, evidence-preservation confirmation, or substantive response.
- Related auto-acknowledgment: A separate message on July 29 created service request 2-28521288231 and stated that a team member would respond within seven business days.
- Current status: The case remains unresolved and under internal review after the promised 90-day period.
Manager Escalation Follow-up Sent (2026-08-08)
- Sent: Reply to the July 29 MSC claim email.
- To: MSC Post Cruise Support.
- CC: Alicia Gillespie.
- Subject:
Re: BM / Claim Injury / 70380587. - Content: Requested escalation to a manager or claims/risk-management representative, a substantive investigation and reimbursement update, documentation requirements, a response date, and confirmation that evidence remains preserved. The paragraph about MSC asking about my father's current health was removed as requested.
- Verification: Sent copy appears in Gmail Sent Mail at 2026-08-08 22:24:34 UTC.
Final MSC Claims Response (2026-09-14)
- Response received: MSC Post Cruise Support stated that the internal department handling injury claims had concluded its review.
- Decision: MSC said that no further compensation, credits, or refunds would be extended beyond the accommodations and offers provided during the sailing.
- What remains unanswered: The email did not provide the requested investigation findings, a medical-expense analysis, an evidence-preservation confirmation, or direct contact with the claims/risk-management representative.
- Practical assessment: The direct customer-service review path is exhausted unless MSC voluntarily reopens or supplements the matter. Preserve the email and full thread; do not include booking, claim, service-request, or medical identifiers in a public review.
- User objective: No legal claim follow-up is desired. The goal is to ensure the incident is noticed, documented, and associated with an MSC claim file, while separately creating non-litigious consumer and safety records.
- Source: Email from
Postcruisesupport@msccruisesusa.com, subjectBM / Injury Claim / 70380587, received 2026-09-14 19:18 UTC.
BBB Complaint Submitted (2026-09-16)
- Receipt confirmed: BBB email from
noreply@bbb.orgstates, “We've received your complaint.” - Status: BBB will send the official complaint case number separately; no case number appeared in the receipt email.
- Purpose selected: No settlement requested — BBB information only.
- Business record: MSC Cruises, Inc.; the submitted PDF identifies the 6451 N Federal Hwy, Fort Lauderdale location, which is one of MSC’s BBB-listed locations.
- BBB process: If eligible, BBB may forward the complaint to MSC and normally requests a response within approximately 14 days. BBB states it is not an enforcement agency and that complaint text may appear on MSC’s BBB profile after closure.
- Privacy note: BBB says submitted complaints cannot be edited or deleted, so no further personal or medical details should be sent unless specifically requested.
Coast Guard Safety Report Sent (2026-09-16)
- Recipient:
msuportcanaveral@uscg.mil(Marine Safety Unit Port Canaveral). - Subject:
Informational Safety Report – MSC Seashore Pool Chair Incident – April 22, 2026. - Content: Informational report only; explicitly stated that no compensation, legal assistance, or claims determination is being requested.
- Verification: Exact copy appears in Gmail Sent Mail at 2026-09-16 03:06:22 UTC.
- Status: Sent successfully; awaiting any Coast Guard response or request for additional factual information.
Public Review Link
- Google Maps review link: https://maps.app.goo.gl/wkG2MtyTVaA81t5KA
- Status: Saved for the optional public review; no review was posted by Hermes.
Archive Status
- Archived: 2026-09-16.
- Reason: Cruise and incident follow-up completed; MSC claim file, BBB notice, Coast Guard safety report, and review link preserved.
Key Contacts for Medical Case
- Mark Moya (Front Desk Manager)
- 📞 6014 or dial 99 Reception – Guest Service
- Daiana (Guest Service Agent)
- 📞 Dial 99 or press Reception – Guest Service
- Sheila M. Dimaano (Guest Relation Director)
- 📞 6925 or dial 99 Reception – Guest Service
- MSC Customer Service – USA
- ✉️ postcruisesupport@msccruisesusa.com
- 📞 877 665 4655