---
Date: 2026-03-22
Author: Antigravity
Tags: #cruise #msc #orlando #family
---

# MSC Seashore Cruise 2026

## 🚢 Cruise Details
- **Ship**: MSC Seashore
- **Visa Information**: [[resources/msc_visa.txt]]
- **Booking Number**: 70380587 (Parents & Elias)
- **Booking Number**: 70380561 (Adolfo, Alicia, & Grace?)
- **Departure Date**: Sunday, April 19, 2026

## 🗓️ Itinerary
| Day | Date | Port | Arrive | Depart |
|-----|------|------|--------|--------|
| SUN | 04/19/26 | Cape Canaveral, United States | --:-- | 17:00 |
| MON | 04/20/26 | Nassau, Bahamas | 10:00 | 18:00 |
| TUE | 04/21/26 | AT SEA | --:-- | --:-- |
| WED | 04/22/26 | Cozumel, Mexico | 08:00 | 19:00 |
| THU | 04/23/26 | Costa Maya, Mexico | 07:00 | 18:00 |
| FRI | 04/24/26 | AT SEA | --:-- | --:-- |
| SAT | 04/25/26 | Ocean Cay, MSC Marine Reserve, Bahamas | 07:00 | 18:00 |
| SUN | 04/26/26 | Cape Canaveral, United States | 07:00 | --:-- |

## ✈️ Suzanne Gillespie's Flight (Mother-in-law)
- **Confirmation #**: C8J4K4
- **Arrival (Orlando)**: 
    - **Flight 1 (#3714)**: Wednesday, 04/15/2026, Departs OAK 09:20 PM, Arrives LAS 10:55 PM.
    - **Flight 2 (#1912)**: Wednesday, 04/15/2026, Departs LAS 11:45 PM, Arrives MCO 07:10 AM (Thursday, 04/16).
- **Departure (Return)**: 
    - **Flight 1 (#1871)**: Wednesday, 04/29/2026, Departs MCO 02:40 PM, Arrives AUS 04:35 PM.
    - **Flight 2 (#3578)**: Wednesday, 04/29/2026, Departs AUS 06:00 PM, Arrives OAK 07:50 PM.

## 📋 To-Do List
- [x] Register with MSC Cruises and print documents (from `cruisealerts@cruises.com`). (Completed April 16)
- [x] Confirm transportation from Orlando Airport (MCO) to accommodation for Suzanne on April 16th. (Completed)
- [ ] Plan for Suzanne's stay in Orlando from April 16 to April 19.
- [ ] Verify return transportation to MCO on April 29th.

## ⚖️ Incident & Medical Log (April 2026)
- **2026-04-22**: Incident involving a chair on board. A crew member had previously assured the family the chair was safe to use.
- **2026-04-25**: Follow-up meeting with the ship's security officer. The crew member's prior assurance that the chair was safe was emphasized. MSC acknowledged the gravity of the situation.
- **Status**: MSC is providing documentation and investigating coverage for outside medical expenses. Initial follow-up email sent by Adolfo on 2026-04-27.
- **Action Item**: Monitor email for a response from `postcruisesupport@msccruisesusa.com`.

### MSC Follow-up (2026-04-29)
- **Response Received**: MSC acknowledged the incident report.
- **Timeline**: They requested **90 days** for a comprehensive review and response.
- **Next Follow-up**: Late July 2026.
- **Status**: Under Official Review.

Original message from Brittany (Post Cruise Support):
"To properly research your concerns and prepare a comprehensive response, please allow us 90 days to review and reply. An update will be sent via email once we have completed the review process."

### 90-Day Follow-up (2026-07-28)
- **Milestone:** The 90-day review period requested by MSC in Brittany's 2026-04-29 email concluded today.
- **Gmail case references:** Service request **2-27926967143**; injury claim **2-27942197582**.
- **Draft prepared:** Reply in the existing Post Cruise Support thread requesting the completed-review status, medical-expense coverage/reimbursement position, any remaining documentation needs, substantive-response date if still pending, and confirmation that relevant incident evidence remains preserved.
- **Recipient:** `postcruisesupport@msccruisesusa.com`.
- **Status:** Follow-up ready to send; awaiting MSC's written response.

### Key Contacts for Medical Case
- **Mark Moya** (Front Desk Manager)
  - 📞 6014 or dial 99 Reception – Guest Service
- **Daiana** (Guest Service Agent)
  - 📞 Dial 99 or press Reception – Guest Service
- **Sheila M. Dimaano** (Guest Relation Director)
  - 📞 6925 or dial 99 Reception – Guest Service
- **MSC Customer Service – USA**
  - ✉️ postcruisesupport@msccruisesusa.com
  - 📞 877 665 4655

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